FAQs

1. Do you accept exchanges?

Yes — we provide exchanges within 30 days of purchase, as long as the item is returned in the same condition it was received.

2. Do you offer free shipping?

We provide free shipping on all orders above 20 KWD within Kuwait.

3. Do you ship outside Kuwait?

Yes — we ship across the GCC countries with reliable delivery partners.

4. Where are your products made?

All of our pieces are exclusively crafted in Turkey, ensuring high-end quality and design.

5. What payment methods do you accept?

We accept all major payment methods including KNET, Visa, MasterCard, and more.

6. Can I pay in installments?

Yes — we offer a 4-split payment plan via Deema for flexible shopping.

7. What makes Urban Official different?

We combine luxury craftsmanship with youth culture, offering exclusive designs, premium packaging, and a strong community spirit.